Hera’s great commitment behind high Customer Satisfaction
The findings from the 2020 survey indicate that clients are generally “delighted” with the services they receive from Hera. Even in a difficult year, marked by the pandemic, Hera has found ways to interpret and anticipate the expectations of its customers. The digitalization has continuously enriched the customer experience, while new offers have paid increasing attention to the environment and the specific individual needs.
The good image that Hera has built over time – through the development of customer-centric offers – leads to high levels of satisfaction, favouring a virtuous circle. This promotes cross-selling, word of mouth and loyalty.